YMCA England & Wales

10-11 Charterhouse Square
London EC1M 6EH

Tel: 020 7186 9500
Email: enquiries@ymca.org.uk

Feedback, Complaints and Compliments

We value your input and are committed to continuously improving our services based on your feedback, whether it’s a suggestion, a complaint, or a compliment. Head on over to our dedicated online form or read our complaints procedure here.

If you have a general query about YMCA services in your area, please contact your local YMCA directly.

Media enquiries

If you are a journalist and you have a press enquiry or interview request about YMCA, please call our media team on 07972 669623 or email press@ymca.org.uk.


If you are not a journalist and you have a general query about YMCA services in your area, please contact your local YMCA directly.

Fundraising enquiries

For any queries regarding your donation or direct debit, please contact supporterservices@ymca.org.uk.

If you have any questions about a gift in a Will being left to YMCA, please contact giftinwills@ymca.org.uk.

Find your nearest YMCA or YMCA shop

For shop donations, please contact your nearest YMCA shop directly or call 0207 186 9591

Where to go if you are homeless

Thank you for visiting our site. If you are homeless or if you would like to help someone with a housing need, please read our guidance.