At YMCA England & Wales, our supporters are incredibly important to us. Without your help, we simply would not be able to help the people who need us – or carry on providing and developing the services that so many vulnerable young people depend on.  

We, in common with all registered charities, are constrained by charity law, which means that we are only able to refund a donation in certain prescribed circumstances and it will be credited to the card from which it was taken.  If you believe that a donation you have made should be refunded, please contact us.

Donations arising from a sponsored event are not dependent on the supporter concerned completing the event and therefore cannot be refunded if the event or challenge is not completed.

We truly appreciate your donations and your support, and recognise that there may be an occasion when you need to speak to one of our Supporter Care Team to discuss your donation.

Please email us at or call us on 020 7186 9518 or write to:  Supporter Services, YMCA England & Wales, 10-11 Charterhouse Square, London EC1M 6EH