Job Title: Families Engagement Worker (Rapid Response)
Responsible to: Families Engagement Manager
Responsible for: n/a Job Purpose: To build relationships of trust with vulnerable and marginalised parents and families within the community. The aim is to be part of the prevention of care under the Alternatives to Care provision, and/or providing opportunities to enable reunification within the family unit. We can provide support and advice, build parents confidence and skills. Empowering families to experience transformation in their lives. The main area of this role will be to support families and young people in a crisis situation at short notice.
Main Responsibilities Service Delivery
▪ To build informal relationships with parents and deliver one-to-one support to members of the family identified as requiring support as required by Children’s Services under the supervision of the Families Engagement Manager.
▪ The role will require unsociable hours as part of the support offered to the family. We will be given a family to work with and part of this role will be to start delivery on the day or the following day to ensure crisis intervention is paramount.
▪ To deliver support in the family home in areas of parenting, boundaries, decision making, benefits, sign posting and challenging behaviour in line with assessment undertaken.
▪ To ensure accurate written records are completed following each meeting with the family.
▪ To ensure that parents and their families are treated with respect and dignity, and are empowered to make informed decisions about their own lives.
▪ To ensure that all risk reduction measures are taken when working within the family home and to alert the Families Engagement Manager if any risk factor changes which could be detrimental to the family or team.
▪ To respond to work requests within a short notice period as determined by the line manager.
▪ To participate in an on-call service for families who require outreach support via the telephone.
▪ To ensure that YMCA Norfolk’s Safeguarding Procedures, Policies and Operational Guidance are delivered in line with our values and ethos.
▪ To ensure the primacy of safeguarding children, young people and adults within or connected to YMCA Norfolk.
▪ To promote the welfare of children, young people and adults within or connected to YMCA Norfolk.
▪ To ensure effective liaison with all departments regarding relevant issues and information.
▪ To assist the Families Engagement Manager in representing the YMCA work with external agencies and local churches as appropriate to develop a better service within YMCA Norfolk and across agencies.
▪ To input into cross-locality and cross-organisational working groups to support wider organisational objectives.
▪ To contribute in monthly team meetings to further the current community work in line with the Organisations vision and strategy.
▪ Attend and participate in regular one to one line management and an annual appraisal.
▪ To ensure that the performance requirements of YMCA Norfolk (YMCAN) and funders are met and that parents and their families receive a high quality personcentred service that is in line with YMCAN’s values.
▪ To maintain effective systems for recording and measuring outcomes for Quality Assurance purposes.
▪ To be alert to and manage risk effectively in all locations.
▪ To adhere to all lone working policies and risk assessments provided for you by YMCAN.
▪ To actively take part in required mandatory training as part of the yearly cyclical training calendar.
▪ To operate within clear professional boundaries and work within YMCA Norfolk’s Staff Code of Conduct.
▪ To operate within the Behaviours Framework embedded across the organisation.
▪ To implement and adhere to YMCA Norfolk’s Policy and Procedures at all times.
▪ To actively encourage a culture of involvement and inclusion of young people in the work and life of YMCAN.
▪ To engage in wider involvement opportunities and activities of YMCAN.
Equality and Diversity
▪ To act in accordance with YMCAN’s equality, diversity and inclusion policy and procedures, to ensure that the Association is compliant with legal and regulatory requirements.
▪ To work in line with the ethos of the organisation across the service area.
▪ To ensure all policies, procedures and working practices within the service area support the Christian identity and values of the organisation.
▪ To carry out any other tasks that may be required from time to time in accordance with the post holder’s capabilities and the changing working environment.
Job Title Families Engagement Worker Category Essential Desirable Knowledge
K1 – Proven record of provision of sound advice across a range of parenting related issues
K2 – Demonstrable understanding and up to date knowledge of family work policy and practice Skills
S1 – Interpersonal skills, sufficient to communicate effectively with a wide range of staff and external contacts
S2 – Good written and verbal communication skills
S3 – Time management skills Aptitude
A1 – Competent user of MS Outlook, Word, PowerPoint and Excel
A2 – Able to develop strong positive working relationships with colleagues
A3 – Able to demonstrate a clear commitment to excellence in family work delivery
E1 – Experience in parenting work
E2 – Experience of one-to-one work and caseload management
E3 – Experience of the voluntary or not for profit sector
Q1 – “O” level / GCSE or Equivalent in Maths and English
Q2 – Professional qualification in parenting/family work/social work
Q3 – Evidence of recent relevant training
V1 – In sympathy with the Christian Identity of the YMCA
P1 – Able to present self and work effectively
P2 – High levels of honesty, integrity and discretion Circumstances
C1 – Able and willing to work unsocial hours
C2 – Hold a full driving licence and have own transport
Health H1 – Able to meet the requirements of the post with or without reasonable adjustment
Equality and Diversity O1 – An understanding of equality and diversity