What to do if you are rough sleeping or see someone sleeping rough
We recommend you contact StreetLink – the rough sleeper referral service for England and Wales.
You can either call 0300 500 0914, visit their website at www.streetlink.org.uk or download their app (Apple or Android). StreetLink will then be able to connect rough sleepers with local street outreach teams or other support in the local area. The service accepts calls from the public and self-referrals from current rough sleepers.
If you are immediately concerned about the health of a rough sleeper, dial 999 for the emergency services.
In addition, some areas of the country have alternative arrangements for supporting rough sleepers, while some local YMCAs also accept emergency and self-referrals from the street.
What to do if you are worried you may become homeless
A number of different organisations can provide support and guidance if you are in a housing crisis. Options include:
- Your local council’s Housing Department – Find contact details for your local council on the council directory. Contact details for the relevant department of most London boroughs can be found on the Homeless Link website.
- Shelter Line – homelessness charity Shelter offers a free phone national housing advice line on 0808 800 44 44.
- Citizens Advice offers practical, impartial information online and at a local level.
- Samaritans are available to listen to you 24/7 on 08457 909090.
- Counselling Directory – Find a counsellor or psychotherapist in your area.
Finding an affordable place to live in London is very difficult. If you are currently in accommodation, it is best to do everything possible to keep it.
Additionally, homelessness charities, such as St Mungo’s, advise that if you are currently living outside of London, you do not come to the capital but seek support through your local Housing Options council teams or other local agencies.